Soutron Limited (Soutron) operates a number of web-based database applications (Applications) these Applications are primarily managed and controlled by Soutron’s clients and its users (Users). This page details our policy regarding the collection, use and disclosure of personal information (Personal Information) received from Users of Soutron’s Applications, services and visitors to its Website.
2. What type of Information do we collect?
We collect and store information provided to us by Users. For example, when setting up new users on the Application, Personal Information is required to set up, identify, validate and communicate with the User.
Personal Information may include but is not limited to;
a) Personal contact data, such as name, email address, physical address and telephone numbers;
b) Account login details, such as user ID, e-mail username and password. This is necessary to create a personal user account within the Applications;
c) A record of communications, which may include details of conversations via chat, email, telephone and support portal;
d) Browser history such as pages accessed, date of access, location when accessed, and IP address;
Personal Information is collected so that Users can be provided with the best online experience when using the Applications and to improve the quality of services. Soutron may collect, hold, use and disclose Personal Information for the following reasons:
a) To process and answer enquiries and requests, and assess and handle complaints;
b) To deliver, develop and improve products, services, communication methods and the functionality of Applications;
c) To communicate information to Users and to manage registrations and/or subscription to Soutron newsletters or other communications;
d) To authenticate the identity of individuals contacting Soutron by telephone, electronic means or otherwise;
e) To understand and assess the interests, requirements and changing needs of Users in order to improve the Applications, the Soutron website and current and future products and services;
f) To provide personalized products, services and communications. To investigate and prevent fraudulent activities, unauthorised access to the Applications and other illegal activities; and
g) For any other purposes about which Soutron notifies Users.
3. Log Data
Soutron may collect information sent from browsers whenever a User visits Soutron’s Website ("Log Data").
This Log Data may include information such as the computer's Internet Protocol ("IP") address, browser type, browser version, the pages of the Soutron website that are visited, the time and date of the visit, time spent on each page and other statistics.
In addition, Soutron may use third-party services such as Google Analytics that collect, monitor and analyse this data to allow improvement in the performance and delivery of services. Soutron may also use email service providers to deliver email on its behalf.
Personal Information collected may be used to contact Users with service updates, newsletters, marketing or promotional materials and other information. Users can Opt-Out at any time.
5. Third parties
Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Statement. Soutron may, however, share your data when required by law and/or with government authorities.
Where Soutron does need to share your Personal Information with third parties, in order to deliver service such as web hosting and email delivery, Soutron will ensure that these third parties safeguard and protect Personal Information and comply with applicable privacy laws.
Your personal data may be shared with the following third parties for the purposes described:
Third Party Name
Access to data
Hosting service for the Soutron application
Provide data backup services
Provide email delivery service
USA (Privacy Shield Certified)
Soutron understands that the security of your Personal Information is important and appropriate technical, organisational and administrative security measures are used to protect any Personal Information held in its records from misuse, interference, loss, unauthorised access, modification or disclosure. User accounts are also protected by a password for privacy and security.
8. User Rights
Users can opt not to disclose information within Soutron Applications but this may affect delivery of services and/or Applications. If Personal Information has been stored in a Soutron Application and a User wished to discuss their privacy rights, initially please contact the Application administrator/controller.
9. Your acceptance of these terms
10. Contact Us
Please address any questions, comments or complaints regarding this Privacy Statement or the processing of your personal data to firstname.lastname@example.org