Soutron Ltd ("us", "we", or "our") operates a number of web based database applications (the "application" or “services”) these applications are primarily managed and controlled by organisations we partner with (the “customers" or “customers”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our applications.
What type of Information do we collect?
We receive and store information you provide directly to us or which you have provided directly to one of our customers who use our application or service. For example, when setting up new users, we collect Personal Information, such as name and e-mail address, to provide a service used by our customers.
While using our service, we or our customer using our application may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited;
a) Personal contact data, such as your name, email address, physical address and telephone numbers;
b) Account login details, such as your user ID, e-mail username and password. This is necessary to create a personal user account on one of our applications;
c) Communications with us, which may include details of our conversations via chat, email, telephone and support portal;
d) Browser history, such as pages accessed, date of access, location when accessed, and IP address;
Your personal data may be collected so Soutron and/or our customer can provide you with the best online experience when using our application and to provide you with a high quality of service. In particular, we may collect, hold, use and disclose your personal data for the following purposes:
a) To process and answer your enquiries and requests, and assess and handle any complaints;
b) To deliver, develop and improve our products, services, communication methods and the functionality of our applications;
c) To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
d) To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
e) To understand and assess the interests, wants, and changing needs of customers, in order to improving our website, our current products and services, and/or developing new products and services;
f) To provide personalized products and communications as well as product recommendations to you a customer;
g) Investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities; and
h) For any other purposes about which we notify customers and users.
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this data to allow us to improve the performance and delivery of our services. We may also use email service providers to deliver email on behalf of the organisation to deliver a function within our service which the organisation use.
Customers using our service may use your Personal Information they have collected to contact you with service updates, newsletters, marketing or promotional materials and other information. If you do not wish to receive such information, please contact the organisation responsible for the Soutron application you are using.
Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement. We may, however, share your data when required by law and/or government authorities.
When we share your personal data with other organizations, we make sure we only do so with organizations that safeguard and protect your personal data and comply with applicable privacy laws in the same or similar way that we do and only where it is necessary to deliver our service to you (i.e. web hosting and email delivery).
Your personal data will be shared with the following third parties for the purposes described:
Third Party Name
Access to data
Hosting service for the Soutron application
Provide data backup services
Provide email delivery service
We understand that the security of your personal data is important. We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from misuse, interference, loss, unauthorized access, modification or disclosure. Among other practices, your account is protected by a password for your privacy and security.
You can always opt not to disclose information to us, but keep in mind some information may be needed use our services and/or application. If your information has been stored in one of our applications, please contact the controlling customer to discuss with them your privacy rights before contacting Soutron.
Your acceptance of these terms
If you have any questions, comments or complaints regarding this Privacy Statement or the processing of your personal data, please contact us via firstname.lastname@example.org