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Soutron Ltd ("us", "we", or "our") operates a number of web based database applications (the "application" or “services”) these applications are primarily managed and controlled by organisations we partner with (the “organisation“customers" or “customers”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our applications.

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of information that we gather when you are accessing or using our applications or services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.

What type of Information do we collect?

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our application, we or the organisation receive and store information you provide directly to us or which you have provided directly to one of our customers who use our application or service. For example, when setting up new users, we collect Personal Information, such as name and e-mail address, to provide a service used by our customers.

While using our service, we or our customer using our application may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited;

a)           Personal contact data, such as your name, email address, physical address and telephone numbers;

b)          Account login details, such as your user ID, e-mail username and password. This is necessary to create a personal user account on one of our applications;

c)           Communications with us, which may include details of our conversations via chat, email, telephone and support portal;

d)          Browser history, such as pages accessed, date of access, location when accessed, and IP address;

 

Please contact the organisation for further details regarding their individual privacy policy and what personal information they collect.

 

Your personal data may be collected so Soutron and/or the organisation our customer can provide you with the best online experience when using our applications application and to provide you with a high quality of customer service. In particular, we may collect, hold, use and disclose your personal data for the following purposes:

a)           To process and answer your enquiries and requests, and assess and handle any complaints;

b)          To deliver, develop and improve our products, services, communication methods and the functionality of our applications;

c)           To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;

d)          To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;

e)          To understand and assess the interests, wants, and changing needs of customers, in order to improving our website, our current products and services, and/or developing new products and services;

f)             To provide personalized products and communications as well as product recommendations to you a customer;

g)    Investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities; and

h)    For any other purposes about which we notify customers and users.

 

Please contact the organisation for further details regarding their individual privacy policy and for what purpose they use your personal information.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

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In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this data to allow us to improve the performance and delivery of our services. We may also use email service providers to deliver email on behalf of the organisation to deliver a function within our service which the organisation use.

Communications

Organisations Customers using our service may use your Personal Information they have collected to contact you with service updates, newsletters, marketing or promotional materials and other information. If you do not wish to receive such information, please contact the organisation responsible for the Soutron application you are using.

Third parties

Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement. We may, however, share your data when required by law and/or government authorities. 

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Your personal data will be shared with the following third parties for the purposes described:

Third Party Name

Data type:

Access to data

Purposes:

Data Location

iCloudHosting

All data

None

Hosting service for the Soutron application

UK

CeeJay CrashPlan

All data

None

Provide data backup services

EU

SendGrid

Email address

Email address

Provide email delivery service

USA

Cookies

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our application. Please refer to our cookie policy for further information.

Security

We understand that the security of your personal data is important. We make our best efforts to protect your personal data use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from misuse, interference, loss, unauthorized access, modification or disclosure. We have implemented a number of security measures to help protect your personal data. For example, we implement access controls, use firewalls and secure servers, and we encrypt passwords  Among other practices, your account is protected by a password for your privacy and security.

Your Rights

You can always opt not to disclose information to us, but keep in mind some information may be needed use our services and/or application. If your information has been stored in one of our applications, please contact the controlling customer to discuss with them your privacy rights before contacting Soutron.

Your acceptance of these terms

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time. You can see when this Privacy Policy was last updated by checking the date at the top of this page. By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our application. Your continued use of the application our service following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any questions, comments or complaints regarding this Privacy Statement or the processing of your personal data, please contact please contact us via privacy@soutron.com.