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Soutron Ltd ("us", "we", or "our"Limited (Soutron) operates a number of web-based database applications (the "application" or “services”Applications) these applications Applications are primarily managed and controlled by organisations we partner with (the “customers" or “customers”Soutron’s clients and its users (Users). This page informs you of details our policies policy regarding the collection, use and disclosure of personal information (Personal Information we receive ) received from users of our applications.Users of Soutron’s Applications, services and visitors to its Website.

1.   What does this Privacy Policy cover?

This Privacy Policy covers our the treatment of information that we gather when you are accessing or using our applications or services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.gathered when Users access Soutron’s Applications or services or website or when Users contact Soutron directly.

2.   What type of Information do we collect?

We receive collect and store information you provide directly to us or which you have provided directly to one of our customers who use our application or serviceprovided to us by Users. For example, when setting up new users on the Application, we collect Personal Information , such as name and e-mail address, to provide a service used by our customers.While using our service, we or our customer using our application may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, is required to set up, identify, validate and communicate with the User.

Personal Information may include but is not limited to;

a)    Personal contact data, such as your name, email address, physical address and telephone numbers;

b)    Account login details, such as your user ID, e-mail username and password. This is necessary to create a personal user account on one of our applicationswithin the Applications;

c)    Communications with usA record of communications, which may include details of our conversations via chat, email, telephone and support portal;

d)    Browser history , such as pages accessed, date of access, location when accessed, and IP address;

 

Please contact the organisation for further details regarding their individual privacy policy and what personal information they collect.

 


Your personal data may be collected so Soutron and/or our customer can provide you Personal Information is collected so that Users can be provided with the best online experience when using our application the Applications and to provide you with a high improve the quality of service. In particular, we services. Soutron may collect, hold, use and disclose your personal data Personal Information for the following purposesreasons:

a)    To process and answer your enquiries and requests, and assess and handle any complaints;

b)    To deliver, develop and improve our products, services, communication methods and the functionality of our applicationsApplications;

c)    To communicate information to you Users and to manage your registration registrations and/or subscription to our newsletter Soutron newsletters or other communications;

d)    To authenticate the identity of individuals contacting us Soutron by telephone, electronic means or otherwise;

e)    To understand and assess the interests, wants, requirements and changing needs of customers, Users in order to improving our website, our current products and services, and/or developing new improve the Applications, the Soutron website and current and future products and services;

f)     To provide personalized products and communications as well as product recommendations to you a customer;g)    Investigate , services and communications. To investigate and prevent fraudulent activities, unauthorized unauthorised access to the Services, Applications and other illegal activities; and

hg)    For any other purposes about which we notify customers and users.

 

Please contact the organisation for further details regarding their individual privacy policy and for what purpose they use your personal information.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site Soutron notifies Users.

3.   Log Data

Soutron may collect information sent from browsers whenever a User visits Soutron’s Website ("Log Data").

This Log Data may include information such as your the computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visitthe Soutron website that are visited, the time and date of your the visit, the time  time spent on those pages each page and other statistics.

In addition, we Soutron may use third-party services such as Google Analytics that collect, monitor and analyse this data to allow us to improve improvement in the performance and delivery of our services. We Soutron may also use email service providers to deliver email on behalf of the organisation to deliver a function within our service which the organisation use.

Communications

Customers using our service may use your Personal Information they have collected to contact you its behalf.

4.   Communications

Personal Information collected may be used to contact Users with service updates, newsletters, marketing or promotional materials and other information. If you do not wish to receive such information, please contact the organisation responsible for the Soutron application you are using.

Third parties

Your personal data Users can Opt-Out at any time.

5.   Third parties & sub Processors

Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Statement. We Soutron may, however, share your data when required by law and/or with government authorities. 

When we Where Soutron does need to share your personal data with other organizations, we make sure we only do so with organizations that safeguard and protect your personal data Personal Information with third parties, in order to deliver service such as web hosting and email delivery, Soutron will ensure that these third parties safeguard and protect Personal Information and comply with applicable privacy laws in the same or similar way that we do and only where it is necessary to deliver our service to you (i.e. web hosting and email delivery).

Your personal data will may be shared with the following third parties for the purposes described:


Third Party Name

Data type:

Access to data

Purposes:

Data Location

iCloudHosting

Amito Ltd

All data

None

Hosting service for the Soutron application

UK / Germany

CeeJay CrashPlan

Microsoft Azure

All data

None

Provide data backup services

EU

UK

SendGrid

Email address

Email address

Provide email delivery service

USA

Cookies

...

USA 

MailChimpName, Email addressName, Email addressProvides marketing & Newsletter serviceUSA 

6.   Cookies

Soutron uses "cookies" to collect information. You Users can instruct your browser their browsers to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you cookies are not accepted, Users may not be able to use some portions of our applicationfeatures within the Application or website. Please refer to our Soutron’s cookie policy for further information.

7.   Security

We understand Soutron understands that the security of your personal data Personal Information is important . We use and appropriate technical, organizational organisational and administrative security measures are used to protect any information we hold in our Personal Information held in its records from misuse, interference, loss, unauthorized unauthorised access, modification or disclosure.  Among other practices, your account is User accounts are also protected by a password for your privacy and security.

...

8.   User Rights

You Users can always opt not to disclose information to us, but keep in mind some information may be needed use our within Soutron Applications but this may affect delivery of services and/or applicationApplications. If your information Personal Information has been stored in one of our applications, please contact the controlling customer to discuss with them your privacy rights before contacting Soutron.a Soutron Application and a User wished to discuss their privacy rights, initially please contact the Application administrator/controller.

9.   Your acceptance of these terms

We’re Soutron is constantly trying to improve our Services, so we its products and services and may need to change this Privacy Policy from time to time. You can see To check when this Privacy Policy was last updated by checking see the date at the top of this page. By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our application. Your continued use of our service following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have our applications, services or websites, Users are deemed to have accepted the terms of this policy.

10.  Contact Us

Please address any questions, comments or complaints regarding this Privacy Statement or the processing of your personal data , please contact us via to privacy@soutron.com