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Creating / editing user records

It won't save the record because it says the email address is not unique

This may be because:

  • the email address exists in another record - check to see if there is already a record for this user
  • the email address exists in a deleted record

The changes I made are not appearing

This may be because:

  • when you finished making changes, you clicked on Close or Back instead of Save - you have to explicitly click on Save before exiting the record

When selecting a location, not all of the sub-units are appearing

This may be because:

When I go to the Access Rights tab, everything is greyed out so I can't select permissions

This may be because:

  • you haven't saved the record: you have to do this before you can define access permissions

The user is not getting the automatic welcome email

This may be because:

Searching

I can't find the records I am expecting

This may be because:

  • the user you are searching for has left or been deleted - click on Show Advanced Options and check both boxes

Deleting user records

There is no Delete button in the Actions menu

This may be because:

  • the user still has outstanding loans - you cannot delete the user record until these are returned

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