An override item can be notified to an End User using an email that is automatically generated by the application. This is set up in advance so that the Administrative staff do not have to remember to process checks on overdue items and to inform End Users of their obligations in respect of the return of items. There are two types of Overdue Notices that can be prepared:
- an email sent to the End User before the item becomes overdue (pre-overdues)
- an email sent to the End User after the item is overdue
For the system to be able to run overdue notices automatically, there are two tasks that need to be set up by the System Administrator:
- define the overdue notice(s) for each office - content and layout
- set up the schedule of tasks to send out the overdue emails
Note the Site Base URL must be defined in System Management .. System Configuration in order for the automatic emailing process to work.