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Contents

Fines

Loan periods

Due Dates

Overdues

Requests - general

Request Maintenance

Request Wizard

Fines

I am not seeing any fines on overdue items

This may be because:

Loan periods

I have changed the default loan period, but it hasn't changed on the copy records

When you change the default loan period, it only applies to copies created from this point onwards, not to existing copies - to change the default loan period for existing copies, please contact Soutron.

Due dates

The due date is ignoring the loan periods

This may be because:

Overdues

When I go to edit an overdue template, I can't see the Number of Days option:

This is because:

  • you are attempting to do this via the Task Centre instead of the Loans module. This is what you should be seeing:

 

Requests - general

When searching, the Request option does not appear in the Actions menu

This may be because:

  • you have not enabled requesting for the Access Permission being used
  • you have enabled requesting for the correct Access Permission, but not defined which Record Types
  • you have not selected collecting and/or sending for the library

Request Maintenance

I can't see some items that I know have been requested

This may be because:

  • you are viewing Available Only items - un-tick the "Available Only" box

When I am logged on as library staff, I can't see any requests in the Requests Maintenance screen

This may be because:

Request Wizard

Some items say I don't have valid permissions

This may be because:

  • you have not added this Record Type to the security profile for this user
  • the item has no copies
  • all the copies are set as Reference
  • for Supply a Copy, you have not defined the supplying library
  • the records were created before you set up the request permissions and have not been subsequently edited to include the request flags
  • in the settings for the Library, you have not ticked one of the send or collect options
  • if the user is requesting items held in another Library, you have not ticked one of the inter-send or inter-collect options
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